Frequently Asked Questions.
At Party Galaxy, we offer a comprehensive range of party supplies to suit any occasion. Our inventory includes colorful balloons, elegant tableware, themed decorations, banners, and more. Whether you’re planning a child’s birthday party, a wedding, a retirement party or a graduation celebration, we have everything you need to make your event special.
Yes, you can shop for our party supplies online through our website. We offer a convenient online shopping experience where you can browse our extensive selection, place orders, and have your items delivered directly to your doorstep.
Absolutely! If you prefer to pick up your party supplies in person, you can choose our in-store pickup option when placing your order online. Simply select “In-Store Pickup” at checkout, and we’ll prepare your items for you to collect at our Grimsby store.
We offer standard shipping on all orders placed through our online store. Shipping times vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 1-2 business days, and delivery times depend on your chosen shipping option.
Yes, we provide expedited shipping options for faster delivery at an additional cost. During checkout, you can choose from various expedited shipping methods to ensure your party supplies arrive when you need them.
Handling charges are included in the shipping cost at checkout. We strive to keep our handling fees as reasonable as possible while ensuring your items are packaged securely and shipped promptly.
While we do not offer returns, we are happy to provide exchanges or store credit for unused items in their original packaging. If you need to make an exchange or receive store credit, please contact us within 14 days of receiving your order. Our team will assist you with the process and provide instructions. To initiate an exchange or store credit, contact us via email or phone, and we will provide you with instructions. Please note that certain items, such as custom or personalized products including inflated balloons may not be exchanged or given as store credit.
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the carrier’s website.
If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that changes cannot be guaranteed once an order is in processing or has been shipped.
If your order arrives damaged or contains incorrect items, please contact us immediately. Provide your order number and details of the issue, and we will work with you to resolve the problem, whether that involves a replacement, exchange, or other solution.
You can reach us via email at BalloonsDeliveredON@gmail.com or call us at (905) 309-3826. Our friendly and knowledgeable staff are here to help with any additional questions or concerns you may have.
