Returns & Refunds Policy

Effective Date: 1 August 2024

At Party Galaxy, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our policy below for information on returns, refunds, and exchanges.

1. Returns

We accept returns on eligible items under the following conditions:

• Items must be returned within 7 days of purchase.
• Items must be unused, in their original packaging, and in the same condition as when purchased.
• Certain items, such as customized or personalized products, are not eligible for returns unless defective.

To initiate a return, please contact us at:
Email: BalloonsDeliveredON@gmail.com
Phone: (905) 309-3826

Please include your order number and a brief description of the issue in your request.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed to your original payment method within  5-7 business days.

Please note:

• Shipping fees are non-refundable.
• Refunds for items purchased in-store can only be processed in-store.

3. Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, contact us at BalloonsDeliveredON@gmail.com or visit our store at:

Shop Address:
5 Mountain St, Grimsby, ON L3M 3J5, Canada

4. Non-Returnable Items

The following items are not eligible for returns or refunds unless defective:

• Customized or personalized products.
• Opened or used party supplies.
• Clearance or final sale items.

5. Questions?

For any questions or concerns about our Returns & Refunds Policy, feel free to reach out to us at:

Email: BalloonsDeliveredON@gmail.com
Phone: (905) 309-3826

We’re here to help make your shopping experience with Party Galaxy as smooth and enjoyable as possible.